We Answer all our Prospect and Client Questions 

Our team encounters a wide range of queries from prospecting customers and existing clients every day. Listing the most common ones here as a help database. If you have anything unique, please feel free to connect with us.
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Q. What service do you offer?

A. We offer a full suite of digital growth services, including design, web development, search engine optimization, content marketing, generative engine optimization, social media optimization, email strategies, and paid marketing on the search and social platforms.

Q. What is digital growth services?

A. Digital growth services include a suite of solutions to enhance a business's online presence across various channels such as search engines, social media, and AI platforms. The services focus on attracting target users, engaging them, converting them into leads and sales, and retaining them as loyal customers.

Q. Which industry clients have you served in the past?

A. We have significant experience working on 80+ B2B and B2C projects from 30+ business verticals. Our team has developed conversion-driven websites for early-stage startups and established brands, successfully marketing them with a data-driven approach.

Q. What sort of expertise and experience does your team have?

A. We are a team of 20+ professionals who work in design, development, and marketing teams managed by experts with over 15 years of experience. We also have mid-layer and entry-level team members in a well-planned structure to cater to different work requirements.

Q. Do you work on the latest digital trends?

A. Staying updated is a must for Grovention, considering the nature of our services and the requirements our clients come up with. Our team dedicates multiple hours each week to research the design, development, and marketing strategies and trends, ensuring we deliver the best to our clients.

Q. What is your ideal work process?

A. At Grovention, we work with a research and data-driven approach. We start with competitor analysis to understand market practices, followed by audience research. Based on the findings, we plan an optimized and scalable architecture, followed by content planning. We design the pages/screens and showcase them for approval. Once the designs are approved, we start building the pages/screens and developing the required features. Our marketing team plans the campaigns in the meantime and starts executing them to drive growth.

Q. I am a small business: how can you help me grow?

A. We have good experience working with startups and understand the small business ecosystems well. We will analyze your target audience, design your business growth plan, create a comprehensive online presence (including web and social media), market your products and services to the right audience, and scale it gradually.

Q. We have a concept/experience running a business but no technical knowledge; how can you help?

A. Our team steps into your shoes and designs your digital strategy. We serve as your technology partner, helping you strategize your digital growth plan, build an online presence, and execute targeted marketing campaigns to drive profitability.

Q. What is the minimum that I need to share with you?

A. The bare minimum you need to share with us is the consent, purchase order, business goal, and access to your properties. With that, our team will start working on your digitization and marketing campaigns.

Q. What makes you stand out from other service providers?

A. Delivering quality work with an owner's mindset is Grovention's strength. We approach every project as a challenge and execute every campaign powered by data analytics. Additionally, we only work on projects that we know we can deliver.

Q. Can we meet for a discussion?

A. Indeed, we can always plan a call on Zoom, Microsoft Teams, Google Meet, or any other preferred platform. If you are in Delhi/NCR or nearby, we can meet in person at our office, your office, or at a central location to discuss your business growth.

Q. Do you sign an NDA?

A. Yes, we are open to signing a bilateral confidentiality agreement if you are willing to sign one. Please feel free to share your data confidentiality terms before sharing project details; we are happy to sign them.

Q. What is your product design process?

A. We follow the ideal design process to research the user needs (empathize), state the user's needs (define), create design ideas and challenge assumptions (ideate), we start building the design (prototypes), and test the designs. In simple terms, we gather product requirements, document them, and then wireframe, design, and prototype, all while keeping you at the center of the project and obtaining approval at each deliverable.

Q. Which design methodology do you follow?

A. At Grovention, we work on both Agile and Waterfall models, based on your requirements. We work on Agile methodology, allowing you to continuously iterate on design deliveries as we progress through the sprints. We can work on the waterfall model if you'd like to complete a design module first, followed by the next sprints.

Q. What design services do you offer?

A. We offer a full suite of design services, including branding materials, mobile apps (native and hybrid iOS and Android), desktop apps, web applications, and marketing websites.

Q. Which design tools do you use?

A. We use the best design tools to create mobile and web designs, including Adobe Photoshop, Figma, Adobe Illustrator, and the latest AI-enabled technologies, depending on the project design requirements.

Q. How do you collaborate and handle feedback?

A. Our team is comfortable with all the latest communication tools. Whether you need updates on Email, Jira, Teams Chat, WhatsApp chat, or any other channel, we can collaborate on it. For design feedback, we prefer to showcase our design work and collect comments during live screen-sharing sessions.

Q. How do you conduct user research for designs?

A. We have good experience working on user surveys and interviews, if you have product users willing to participate. We also leverage user experience analysis tools (heatmaps, analytics, etc.) to understand user behavior and improve the designs.

Q. Can you share some work samples relevant to our requirements?

A. The Grovention team has designed most of the projects listed under the work section. Although we haven't showcased many product designs on our website due to an NDA, we have a portfolio of designs available. Reach out to us, and we can discuss them over a conference call.

Q. How do you ensure design consistency across the project?

A. We create organized designs. Our team creates brand guides, design systems, UI kits, and components. Our design team uses them across mobile and web design projects to ensure consistency in our designs.

Q. How do you handle working with external development teams?

A. Our creative team works with you to understand and create designs for your products. Once the designs are showcased and approved, our team connects with your development team's point of contact and plans calls to explain the designs and features. We can also assist with design testing in the staging or production environment, if required.

Q. Does your team have any design certifications?

A. Our design team has cleared some of the most significant UI/UX certifications with excellent scores. We understand that a solution's interface and user experience are of utmost priority for its success.

Q. Do you create responsive or mobile-first designs?

A. We choose the design approach depending upon your target audience and requirements. For products with mobile and web apps, we opt for a mobile-first design. In the case of a marketing website, we start with a desktop design and make it responsive.

Q. How much time does product design take?

A. The time to complete the design of your product or marketing website depends on multiple factors, including the number of pages, features, complexity, iterations, and more. On average, the design of any project consumes 50% of the overall efforts. In general, we can deliver a small business website design within three to four weeks, while there is no upper timeline limit for designing a large and complex product.

Q. How much will it cost to design my website/solution?

A. The design cost for a website or a solution varies based on the number of pages/screens, features, graphics, and complexity. In general, a small business website can be designed for around $1,000. At the same time, there is no upper price limit to create a large and complex product.

Q. What does your website development service include?

A. We offer a full suite of web development services starting with consultation and research, followed by design, development (CMS-based and custom), testing, IT support, and post-dev maintenance.

Q. Do you offer a BA to document the project SoW?

A. Yes, we offer a dedicated business analyst to document the scope of work in detail if the project requires it. However, we deliver a basic scope of work document for each development project before starting to eliminate any confusion.

Q. Do you offer hosting services included with the development deliveries?

A. We will provide a hosting service package if you want us to manage it at our end; we charge them as billed to us by service providers. However, we recommend that you own your domain, SSL, and hosting services subscriptions for the long run.

Q. What features will be included in our development project?

A. Our team consults with you on the final features to develop for the project. We begin by gathering requirements and collecting your thoughts on the project. Based on this input, our consultants create a list of features and help finalize which features the project must include.

Q. Please share the portfolio of website development projects delivered.

A. We have developed customized websites for a wide range of verticals on WordPress, Shopify, PHP, React, and HTML. Please review the development projects under the work section of our website or connect with us to understand if our development capabilities meet your requirements.

Q. Do you develop e-commerce websites?

A. Yes, we build custom design CMS-based websites on WooCommerce and Shopify platforms for e-commerce stores. Our developers have delivered beautiful e-commerce sites for clothing, luxury, skincare, and many other popular verticals.

Q. What will be the development project payment terms?

A. Our development services payment structure is straightforward for small fixed-bid projects: 50% advance and 50% before go live. For larger projects, we offer a sprint-based payment plan divided into 30-20-20-30. For projects with varying development scopes, we operate on a time and material basis, billing you for the actual work hours completed every month.

Q. What is your project management process, and which tools do you use?

A. We bifurcate projects into sprints and plan the work as weekly tasks on project management tools. Our project managers closely monitor the project, align work for the team to execute, and share sprint-wise progress reports with you. We prefer to follow the agile approach, keeping you at the center.

Q. Do you offer web testing services?

A. We provide testing services for the projects we develop. Our team manually performs website usability and functionality testing on multiple devices to identify issues against ideal test cases, documents them, and shares the findings with the development team for fixes.

Q. We cannot provide content; how will you manage?

A. We will support you with the content creation if you cannot provide the content for the website. Our in-house content creation team that will understand your service or product offerings and write high-quality content for the planned web pages.

Q. How much time does website development take?

A. We are capable of delivering small websites within six to eight weeks. On the other hand, complex web development takes much longer. The time taken to create a website depends significantly on several factors, including the selected development technology, the number of pages, features, and functionalities.

Q. How much does it cost to develop a website?

A. The website development cost depends on the complexity of the project and the development platform. We will deliver a small website for under $1000. On the other hand, there is no upper-cost limit for web development of a complex one.

Q. Which is the best development technology for my website?

A. CMS-based technologies are great if you want to develop your website quickly. However, for large and complex projects, we recommend opting for custom development technologies like React, PHP, etc., provided you have a sufficient budget. And you are seeking sustainability, flexibility, customizability, and personalized solutions.

Q. Do you offer website maintenance packages?

A. Yes, we offer comprehensive website maintenance service packages customized for your specific needs, as monthly or yearly bucket hours, to upkeep and optimize your website.

Q. How will you develop a secure website for me?

A. Our team takes security very seriously. We follow the best development practices to build a secure website. Further, we implement brute force protection, IP proxying, and a firewall from industry-leading providers to ensure your website remains safe from potential hacks.

Q. What do digital marketing services include?

A. Digital marketing is an umbrella term for promoting services and products over various digital channels. Our digital marketing services encompass a range of activities, including search engine optimization (SEO), content marketing, social media optimization (SMO), email automation strategies, search engine marketing (SEM), and social media marketing (SMM).

Q. Do you have experience marketing D2C e-commerce websites and driving sales?

A. Our team has delivered excellent results for e-commerce websites. We are a reliable marketing partner for popular e-commerce brands and startups across various verticals, including fashion, beauty, clothing, luxury, sports, cosmetics, and other verticals.

Q. Do you have experience marketing B2B websites and generating leads?

A. We have delivered result-driving marketing strategies for businesses offering services and solutions to global companies. Our team has delivered successful digital transformation, optimization, content strategies, social media branding, and paid campaigns to generate leads for IT, healthcare, human resources, interior design, and other verticals.

Q. What is your digital marketing and reporting process?

A. At Grovention, we design customized digital marketing strategies to achieve your business goals and allocate the work to respective teams into monthly and weekly sprints. The deliverables and marketing outcomes are reported monthly in detailed reports. The report extracts KPIs trends from top tools, including Google Analytics, Search Console, Google Ads, Meta Business Suite, and UberSuggest. We can also create customized reports on Looker Studio, if you want to monitor the updated KPIs frequently.

Q. How do you handle project management and communications?

A. We use project management tools for planned execution of the marketing project's deliveries. We assign a dedicated point of contact for search engine and social media campaigns, who maintains regular contact with you for approvals every week. In addition to the POC, we allocate a project manager and our operations head, who monitors the progress and discusses new ideas for the campaigns.

Q. Can you share success stories of similar businesses like ours?

A. We have updated several digital marketing case studies to the work section of our website. Please review our work and the success we have delivered to our clients. You can also connect with us to discuss your business requirements, and we will showcase similar work delivered for your vertical.

Q. Do you outsource any work to partner agencies? How will it impact campaigns?

A. We have a capable team at Grovention, and we do not outsource any work. In rare cases, we consult with partner agencies to scale outcomes, but keep the execution at our end. The consultation helps us learn from their experience and deliver better outcomes.

Q. What are your payment terms and contract conditions?

A. We charge 50% amount of the first month while starting the work, and the remaining 50% at the end of the first month. After the first month, we switch to a post-paid method, raising an invoice at the end of each month for you to transfer. To stop any project, please inform us at least one month in advance.

Q. Will there be any additional hidden costs?

A. At Grovention, there are no hidden additional charges for any services. In case we have any work outside the contract, our team will outline the efforts and charges in advance and bill you only after your approval.

Q. I have a small budget: how can you help me?

A. We have marketed many early-stage startups and understand funding challenges. At Grovention, we help you start your marketing journey by first aligning your budget to the most profitable channels and scaling exponentially.

Q. Which digital marketing strategy do you follow?

A. We do not follow any template marketing plan. Our digital strategists collaborate with your team to understand your business objectives, align with your marketing goals, and develop custom digital marketing campaigns tailored to drive your business's growth. An ideal marketing strategy combines digital transformation with organic and paid marketing campaigns, focusing on SEO and SMO for the long run and executing SEM and SMM for quicker and scaling outcomes.

Q. Do you stay updated with the latest marketing strategies?

A. Yes, we spend multiple hours every week studying the latest updates, new features, best practices, and case studies to stay updated with the digital growth marketing domain.

Q. How do you report marketing campaigns' success?

A. Our team shares detailed marketing campaigns' KPI reports periodically and discusses the trends with you over planned calls to assess the outcomes. We measure the campaign's success by analyzing the efforts put in against the growth in key metrics compared to the previous period.

Q. Which tools do you use for digital marketing?

A. We use the best tools available for different marketing needs, including SEMRush, Ahrefs, UberSuggest, Google Analytics, Google Ads, Search Console, Meta Business Suite, Microsoft Clarity, etc.

Q. Do you do content marketing?

A. Yes, we are great at research, content creation, and cross-promoting it over relevant platforms. Our team conducts in-depth research on your services and products to create powerful content, utilizing the best tools to ensure the highest quality.

Q. Is my website Google penalty safe with you?

A. We strictly follow Google Search Essentials guidelines and keep up with the latest updates on best practices. Our team implements only white-hat development and marketing practices, making your website 99% safe from Google penalties.

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